5 Ways Insurance Companies Can Use Secure Texting

No doubt protective clients’ sensitive and counsel AND additionally providing higher customer service are 2 vital activities to insurance firms. Therefore, insurance firms may gain advantage from implementing a secure text electronic communication answer inside their communications arsenal. Whether or not it’s health, automobile or homeowner’s insurance—here’s why secure texting for insurance not solely protects knowledge however can also improve client care and ultimately save insurance firms time and money:

① Compliance with business rules

Especially if you’re a attention insurance underwriter then you want to adjust to HIPAA, however though you’re not it’s still best observe (read our whitepaper concerning X). End-to-end cryptography keeps messages secure, user identification ensures that solely the proper people have access to message knowledge, and message archiving is vital for auditing functions. Non-compliance will cause serious fines, thus because the oral communication goes, it’s higher to be safe than sorry.

② give speedy help

Instead of customers line Associate in Nursing 800 variety and waiting minutes, even hours to talk to a client service representative, customers will send a secure text message inside seconds just in case of Associate in Nursing accident, and receive a response shortly that assistance is on the approach.

③ Submit Claims

With a secure text electronic communication app, customers will submit claims to their agent. No got to transfer forms from the net, or send photos by mail. Via the app, uploading documents, photos and forms is instant AND secure.

④ Higher client Care

Just as customers will submit info via the app, insurance firms will give standing updates concerning claims process, or the other dealing. By constant token, insurance firms may transport reminders concerning vital events love policy renewals or appointments regular, reducing the number of incomprehensible appointments. once customers desire they're “in the loop”, they're less probably to decision client service, and additionally stay with their current suppliers instead of look elsewhere, ultimately saving the insurance underwriter cash.

⑤ Targeted Promotions

Insurance firms will use the app to transport targeted promotions supported the customer’s knowledge. let's say, let’s say the customer’s policy is on the point of expire, the corporate will send a message with one thing like this: “Hi John, we’re noticing that your policy is on the point of expire. Would you prefer to satisfy with Associate in Nursing insurance consultant concerning your policy and the way we will tailor it to your needs? Respond affirmative to schedule a rendezvous.” With a text message, the edge level a lot of far is way lower as a result of it doesn’t “demand” much of the client, resulting in a far higher response as opposition a telephone or email.